Refund policy

All sales are final.

In accordance with EU consumer protection laws, customers have the right to withdraw from their purchase within 14 days of delivery, provided the item is unused, unworn, and returned in its original condition and packaging.

For hygiene and safety reasons, we do not accept returns of items that have been worn, used, or damaged after delivery.

Return shipping costs are the responsibility of the customer.

If your item arrives damaged or defective, you must contact us within 48 hours of delivery at:

support@moreserious.xyz

Please include:

  • Your order number

  • Clear photos of the damaged item

  • Photos of the packaging

If the damage is confirmed, we will offer either:

  • A replacement (subject to availability), or

  • A refund to the original payment method

We are not responsible for:

  • Damage caused by improper use

  • Normal wear and tear

  • Minor cosmetic variations

Items reported after 48 hours of delivery may not be eligible for replacement or refund.